• When will my order ship? 

We do our best to ship all orders within 3 business days. 

 

• Can I edit my order? 

We process and ship orders quickly and cannot guarantee changes.

We are also not able to accommodate order or address changes at this time and suggest cancelling your order and placing a new one. Please contact us at support@shopmivy.com as soon as possible with your 1) order number and 2) cancellation request and we will do our best to assist you.

 

• Can I cancel my order? 

We process and ship orders quickly and cannot guarantee changes.

Please contact us at support@shopmivy.com as soon as possible with your 1) order number and 2) cancellation request and we will do our best to assist you.

 

• What is your shipping policy? 

We offer free standard shipping (2 - 7 business days) on all orders over $150.

 

• What is your return policy? 

In case you change your mind, items are eligible for refund when shipped back within 14 days of delivery, and eligible for store credit within 28 days of delivery.

We do not offer exchanges at this time and suggest you return your item and place a new order for your desired product.

Please visit our Refund Policy page for more information.